bdgams Privacy Policy
Your personal information is completely safe with us. We protect your privacy using SSL encryption and strict data protection practices.
Introduction and Scope
bdgams is a trusted online betting and casino platform for players in Bangladesh. This privacy policy explains in detail how we collect, use, store, and protect the personal information you provide when using our website bdgams.cam.
This policy applies to all bdgams services, the mobile version, and related operations. By registering on our platform or continuing to use it, you are considered to have accepted the terms of this privacy policy.
If you have any questions before reading this policy, please contact us through our 24/7 live chat support.
Information We Collect
bdgams may collect the following types of information in order to provide its services:
Personal Identification Information
- Full name and date of birth (for age verification)
- Mobile number and email address
- National ID number (when required for KYC verification)
- Current address
Transaction Information
- bKash, Nagad, Rocket, or Upay account number (for verification purposes only)
- Deposit and withdrawal history
- Summary of betting and gaming activity
Technical Information
- IP address and device type
- Browser information and operating system
- Login time and session data
- Cookies and local storage data
Purpose of Data Collection
bdgams uses your information only for legitimate business purposes. No information is sold to third parties without your consent.
- Account Management: To handle registration, login, and account security.
- Financial Transactions: To process deposits and withdrawals and to prevent fraud.
- KYC Verification: To confirm age and identity and to prevent multiple accounts.
- Customer Support: To resolve your issues via live chat and email.
- Responsible Gaming: To identify unusual gaming behaviour and provide assistance.
- Platform Improvement: Using analytical data to further improve the user experience.
- Promotional Communications: Sending notifications about bonuses and offers (you can unsubscribe at any time).
Cookies and Tracking Technology
The bdgams website uses cookies to provide you with the best experience. Cookies are small text files stored in your browser.
Types of Cookies
- Essential Cookies: For login sessions and security — these cannot be disabled.
- Functional Cookies: To remember your preferences and language settings.
- Analytical Cookies: To generate site usage statistics — you can disable these if you wish.
You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may limit some site functionality.
Data Sharing and Third Parties
bdgams never sells your personal information. However, limited information may be shared with trusted third parties in the following cases:
- Payment Processors: To complete transactions via bKash, Nagad, Rocket, and Upay.
- Identity Verification Services: Trusted providers engaged to carry out KYC.
- Technical Infrastructure: Server hosting and cybersecurity service providers.
- Legal Obligations: In accordance with instructions from a lawful court or authority.
All third parties we work with are bound by a strict confidentiality agreement and may use information only for the required purpose.
Data Retention and Deletion
How long your information is retained depends on the type of service and legal requirements. General guidelines are as follows:
- While the Account Is Active: Account information and gaming history are retained.
- After Account Closure: Financial transaction records are kept for a specified period in accordance with legal requirements.
- Voluntary Deletion: If you request account closure, we delete unnecessary information as soon as possible.
Data Security Practices
bdgams has adopted internationally recognised technical and organisational measures to protect your information. Our security framework consists of the following elements:
- SSL/TLS Encryption: All data transfers on the site are protected by 256-bit SSL encryption.
- Encrypted Database: Stored personal information is kept in an encrypted environment.
- Two-Factor Authentication (2FA): An additional security layer at the time of login.
- Restricted Access: Only authorised staff can access the relevant information.
- Regular Security Audits: Routine tests are conducted to identify platform vulnerabilities.
- Firewall and Intrusion Detection: Active monitoring systems to protect against cyberattacks.
No digital system is completely free of risk. We therefore ask you to remain vigilant — use a strong password and do not share your login details with anyone.
Protection of Minors
bdgams strictly does not accept membership from anyone under the age of 21. This platform is for persons aged 21 or older only.
- Age verification is mandatory at the time of registration.
- In cases of doubt, submission of an identity document may be required.
- If it is confirmed that a user is under 21, the account will be closed immediately and any deposited funds will be returned.
- We do not knowingly collect personal information from any child or minor.
International Data Transfers
Our servers and infrastructure may be located in various countries. If information is transferred outside Bangladesh, the following assurances apply:
- Information is sent only to countries or partners that maintain equivalent privacy protection standards.
- International data transfer agreements are concluded to ensure contractual safeguards.
- Information remains encrypted during transfer.
Your Rights
As a user of the bdgams platform, you have the following rights over your own information. To exercise any right, contact us via live chat or email.
You may request a copy of the personal information we hold about you at any time.
If any of your information is incorrect, you may request that it be corrected.
Where there is no legal obligation to retain it, you may request that your information be deleted.
In certain circumstances, you may request that the processing of your information be temporarily limited.
You may request your information in a standard format.
You may object to marketing communications or to certain types of data processing.
Privacy Policy Updates
bdgams may revise or update this privacy policy from time to time. For any significant change:
- A notification will be sent to your registered email.
- The date of the change will be clearly stated on the website.
- Continuing to use the platform after a change is made will be taken as acceptance of the updated policy.
We therefore recommend checking this page regularly.
Other Policies and Related Pages
Alongside this privacy policy, bdgams has several other important documents that govern your use of the service:
- Terms and Conditions — The general terms governing use of the platform.
- Responsible Gaming — Healthy gaming habits and self-exclusion options.
- About Us — Detailed information about the bdgams platform.
- FAQ — Common questions and answers.
Privacy Contact
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. Our team is available in Bengali 24/7 to assist you.